Former Security Officer, Tony Levy reveals the shocking truth of life inside one of Britain's busiest airports. He exposes the pressures faced by its 76,000+ staff, the traits of pampered celebrities as they pass through the terminals, and the weird, wonderful, and sometimes shocking behaviour of other passengers. Tony delivers his unique portrayal in a sometimes comedic manner, and it was this humour that relieved the intensity of life inside Heathrow's bustling terminals.
Are you the sort who wants to know what goes on at a busy International Airport? Does the often-bizarre behaviour exhibited by some travellers pique your interest? If so, read on, and travel behind the scenes of one of the world’s busiest airports, you’ll discover the truths, however brutal, of how you and your fellow travellers often behave towards the security that’s been put in place to ensure your safety. Learn how behaviour influences the workings of the airport and the attitudes of your fellow passengers. See how the staff working there are affected, leading to them either making or spoiling your journey, both within the airport and to your destination. Your behaviour can bear influence on their attitudes and actions, which in turn can mean that they spoil your day just as you have done to theirs; the difference though can be severe. If they ruin your day or make your journey unpleasant, you feel like you don’t want to use that airport again, but ruin their day, and their concentration can be affecting leading them into making mistakes that could potentially eventually cost lives. I kid you not; the concentration needed for security staff, particularly those directly dealing with aircraft safety or in this book's case - passenger safety, is mentally and physically tiring. Just one mistake could lead to a plane malfunction or a terrorist attack on either the airport or the aircraft.
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